Terms & Conditions

Placing an order

You will be asked to agree to our terms & conditions when you place an order on our website. We will require your name, delivery address and payment card number and expiry date.

We will also require your email address and your phone number so that we can contact you to confirm your order and we would contact you in the event of a problem with your order.

Please note that unless you advise otherwise, we might pass this information to our couriers or other agents but only in case they need to get in touch with you about your order.

After you place an order, we will email you to confirm receipt of your order. We will then accept your order once we know that:

  • The item you have ordered is in stock
  • Your payment has been authorised

Once we are happy with (i) and (ii) above, we will dispatch the order & send you a confirmation email. Please note that the contract between you and us is only formed upon us sending you our confirmation email. We reserve the right to reject any offer of purchase at any time.

In the event that we experience any problems with your order, we will email or call you. If we are unable to resolve the problem and cannot process your order; and if a payment has already been made, we will refund to you the full amount without delay.

We will take all reasonable care to keep the details of your order and payment secure. In the event of any loss on your part caused by a third party accessing data on our website and in the absence of negligence on our part, we will not be held liable for any loss you may suffer.

Cancelling an order

You can cancel your order before we dispatch the order: Please email us at customerservices@alexielondon.co.uk. If we’ have already dispatched your order, you can return the item to us and we will give you a full refund. Please see our delivery and returns page for details.

Please note that you have legal rights in relation to products that are damaged or sold not as described. Your legal rights are not affected by our terms and conditions. You can find out more about this from your local Citizens’ Advice Bureau or Trading Standards Office.

The information we put on our website

We publish all our prices in pounds sterling. We sell our products subject to their product descriptions and will take all reasonable care to ensure that the product details, descriptions and prices on our website are correct at all times. Whilst we aim to keep our website as accurate as possible, please be aware that the images you see online are for illustration purposes only. We make every effort to portray the colours precisely, but we cannot guarantee that your computer will display them to exactly reflect the actual colour of the products. We sometimes show our products with different props but, unless specified, these are not included in the sale.

Our estimated delivery dates are for guidance only and may change due to unforeseen circumstances.

Sale items

We keep a very limited stock of sale items & we only update our stock levels once every 24 hours. So there’s a chance that a product may sell out between the time when you place your order & when we try to fulfil it. If this happens, we will call or email you within 3 days with an alternative item or refund your money.

Our promotional offers

You can use published promotional codes & offers when you order online or by phone, but not in conjunction with any other offer. Our promotional codes and offers do not apply to postage and packaging, gift vouchers or sale items. You can participate in our promotional offers only once per promotion. Our offers are not for resale or publication & only apply to personal orders. If we believe that you have ordered promotional items for commercial purposes, we may exclude them from the offer.


We will take payment for your order at the point of sale and not the point of dispatch. The total cost of your order is the price of the product/s you order plus delivery costs. All payment card holders are subject to validation checks and authorisation by the card issuer.

We reserve the right to withdraw any products from this website at any time and to remove or edit any materials or content from it. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by withdrawing any product from this website whether or not we have sold the product.


No unauthorised use of copy, product names or product images without our express written permission.

We wish to keep you updated. So we may use your contact details to let you know about new products, special offers or changes to our website. If you would rather not receive this information, please email us at customerservices@alexielondon.co.uk.

Governing law

Our Terms and Conditions are governed by English law. This means that the courts of England and Wales shall have non -exclusive. jurisdiction over any dispute or claim that may arise. If you, however, live in Northern Ireland you may also bring proceedings in Northern Ireland and if you live in Scotland, you may also bring proceedings in Scotland.